Line & Internet Faults
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Line & Internet Faults

Troubleshooting Tips:

When having problems with connectivity we recomend to unplug the equipment from the power source and plug it back in, also restart your pc or device after the unit comes back, this will force the equipment to reload and usualy solves 90% of the problem. Dont press the reset button at any time!

If this fails to fix the issue, you can report the fault either by phone or email:


By phone:

  • Business Days from 9.30 to 18.00 - Use our contacting us page to phone us directly.
  • Non Business Days - Contact Optimus direct line of support via 707 109 393 or 16939.


By Email:

  • You can report a fault by email and our team will get in touch with you as soon as possible, use the form below:

Fault Report

Please use the form below to describe your problem. You will be contacted as soon as possible.
Please fill in all required fields.
By submitting this form, i understand that this report can take up to 24 business hours to be reported.

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Our Location

Latitude, Longitude
Rua Municipio de São Domingos
Urbanização Lagoa Sol
Lote 3 r/c
8400-415 Lagoa


Contact us Monday to Friday
From 9:30 AM to 6:00 PM

phone 282 380 305
fax 282 341 201 (FAX)