Line & Internet Faults

Troubleshooting Tips:

When having problems with connectivity we recomend to unplug the equipment from the power source and plug it back in, also restart your pc or device after the unit comes back, this will force the equipment to reload and usualy solves 90% of the problem. Dont press the reset button at any time!

If this fails to fix the issue, you can report the fault either by phone or email:

 

By phone:

• Business Days from 9.30 to 18.00 - Use our contacting us page to phone us directly.
• Non Business Days - Contact Optimus direct line of support via 707 109 393 or 16939.

 

By Email:

• You can report a fault by email and our team will get in touch with you as soon as possible, use the form below: